GOOGLE APPS COLLABORATIVE TOOLS-USER FRIENDLY

GOOGLE APPS COLLABORATIVE TOOLS

 

Altersoft, as part of our social enterprise productivity enhancement initiative, pleased to introduce Google Apps for collaborative online corporate documents.

INTRODUCTION:    

Google Apps is a web based word processor, spreadsheet, presentation, form and data storage service that allows users to create & edit data online while collaborating in real time. It enables the user to upload and save documents from your desktop, edit them online from any computer and invite others to read or edit your documents. Files are securely stored in your own domain.

ADVANTAGES:

1.    Protect your company's documents – Administrators have control to manage how employees can share corporate documents according to their access rights.

2.    Work together without the hassles of attachments – Coworkers can share the same online copy of each doc, spreadsheet or presentation. All revisions are saved and recoverable.

3.    Present and publish through the web – Presentations can be delivered to remote audiences, and documents and spreadsheets can be published internally for employees to view.

4.    The foremost advantage is that it is available online, so without the need of any download you can work easily this consumes less RAM.

5.    Each employee can work from home even if he is on leave or on a holiday thus saving the company’s work from suffering.

6.    Altersoft will manage any domain settings and train your staff by providing all necessary guidance.

7.    There is no need to email your boss or colleagues about your work. Save your time by sharing your work with other users with a simple invite.

8.    Google forms can be accessed from spreadsheets which is very productive while accessing field data.

9.    When an employee is relieved from service his account can be permanently removed thus making company data safe & secure. At the same time the administrators can keep the data for future references.

 

           

CUSTOMER RELATIONSHIP MANAGEMENT (CRM):

 

INTRODUCTION:    

Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments.

This software program “Customer relationship management” enables customer, business and service provider to grab business by organizing day to day activities,

 

ADVANTAGES:

·         Provide Better Customer Service.

·         CRM is a software solution that enables organizations to organize their day to day activities.

·         Online CRM acts as a reporting tool & communication media among employees.

·         CRM gives an opportunity to expand your business by adding more branches and locations with a perfect monitoring system at your hands.

·         CRM also helps the organization to easily adjust the level of service to reflect the customer's importance or status.

·         Simplify marketing and sales processes.

·         Help sales staff close deals faster.

·         With each employee having access to customer details and order histories, targeting clients becomes easier.

·         Last but not the least, CRM helps the organization’s workforce in knowing how to deal with each individual customer depending upon the customer's archives available through CRM. The information can be accessed instantly from anywhere within the company.